Practice

Training

Short modules for participants and facilitators. Take them in any order.

Prototype — changes are not saved

01

Listening well

Attending to what is said, and what is meant, without rushing to fix.

  • Presence before process
  • Reflecting back
  • Sitting with silence
20 min100%

02

Psychological safety

How trust is built or lost in a single conversation.

  • What safety is (and isn't)
  • Power in the room
  • Repairing a misstep
25 min100%

03

Preparing for a conversation

For participants and facilitators: arriving ready to listen and be heard.

  • Why reflect first
  • Reading a shared reflection
15 min0%

04

Noticing patterns

Moving from individual stories to shared understanding without losing the people.

  • Evidence, not verdicts
  • Tensions are information
  • Questions worth asking
20 min0%

05

Closing the loop

Responding as an organisation, and showing people what changed.

  • Commitments vs responses
  • Writing a leadership response
  • Listening again
20 min33%